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MT Amenities at MMC

Home » International Medical Services » Why Choose Makati Medical Center? » MT Amenities at MMC

From the moment you arrive at Makati Medical Center, you become part of our tradition of good medicine. Since our doors opened in 1969, our mission has been to provide our patients—you—with the highest quality health care.

We welcome you to the Philippines and to Makati Med. Mabuhay! Rest assured that at Makati Med, no request is too big for us to accomplish—or too small for you to feel that it is trivial.

While you are still in your home country, get in touch with our Patient Relations Office by email at patient_relations@makatimed.net.ph or call +632 8888 999 loc. 2132. Our Patient Relations Office will do these and other things to prepare for your stay with us, and make your stay a pleasant healing experience:

Make your medical appointments. When you come to Makati Med, we assess your condition, then recommend the medical specialists who will personally attend to you. We can save you from the hassle by making the best arrangements for you. Just email us or give us at patient_relations@makatimed.net.ph or call us up at +632 8888 999 loc. 2132
Assist you in your admission and discharge. We help plan your stay, and assist you all the way from your admission to your discharge.
Plan your travel. We help you find the best, most cost-effective arrangements for your stay. We can provide logistical support for your travel requirements, from airline ticketing, land transportation, to room reservations.
Help you get around. From the time you arrive at the airport, we can provide transfer services to and from Makati Medical Center via limousine, ambulance or taxi.

What to Expect at the Makati Med

Depending on the arrangements you’ve made beforehand, you may come to the hospital by yourself. Or, the Patient Relations team member assigned to you can pick you up from the airport.

if you came by yourself, as soon as you arrive at the hospital, the Patient Relations team member assigned to you will walk you through your Admission.

Before You Come

Prepare your personal information, such as your current address, phone number, and employer. Also organize your health information—your condition, your medical records, the medications you are taking and information regarding HMO or other insurance benefits. Most importantly, plan your payment arrangements.

Your Team of Physicians

As soon as you are admitted, we assign a team of highly qualified and experienced physicians to your health care.

A lead doctor, called the “Primary Attending Physician” is responsible and in charge of your overall care. He/she requests the tests you need for an accurate diagnosis of your illness or condition, prescribes the simultaneous management that the other specialists will undertake, and orders your overall treatment.

Nursing Services

Throughout your hospital stay, you will be cared for 24/7 by competent, dedicated and caring nurses. They plan and implement your daily care, coordinate the various aspects of your treatment with your doctors, and administer the medications you need. They also ensure that your needs are communicated clearly and promptly to your doctors. Know that Makati Med nurses are among the world's best caregivers.

To ensure that all nursing services are efficiently carried out 24/7, Makati Med relies on a cellular organizational structure made up of autonomous but interdependent nursing units. Each nursing unit is expected to carry out various administrative and clinical functions that are meant to meet your needs and exceed your expectations.

Each nursing unit has an adequate number of nurses, nursing aids and orderlies. It is headed by a Head Nurse. To ensure the smooth operation of this huge organization, the Department Manager also makes daily rounds—and may even pay you a visit during your stay. For concerns about our Nursing Services, you may speak with the Head Nurse at +632 8888 999 local 7137.

Private Duty Nurses

Should you request for one, our Nursing Services Office may help arrange a private duty nurse. Your request is subject to the availability of nurses, and you will also be asked to fill out a request form, which indicates the rates. Please settle the costs of private duty nurses with the nurse herself. For more information, please call the Private Duty Nurse Association Office at +632 8888 999 local 7137

Healthcare Professionals

Various other Makati Med health care professionals contribute to your wellbeing. Radiology technologists, medical physicists, physical therapists, occupational therapists—these are just some of the other professionals who coordinate and cooperate with your care team to make you feel, and get, better.

Dietitians

A team of registered clinical nutritionist-dieticians also works closely with your doctors and nurses to ensure that you are put under a food program that is appropriate for your nutritional needs and medical condition. This is particularly critical when the right food, or a restriction of certain foods, is an integral aspect of your treatment.

For dietary concerns and preferences, and inquiries about your dietary plan, please contact your nurse(s), and a member of our Dietary Unit will visit you.

Facilities for Patients

Going Home

Preparing for Discharge

Your doctor will decide when you are ready to leave the hospital. Your doctor, nurse and other members of your care team will work with you to plan the care you will need when you are discharged. If you will be needing services such as nursing or therapy at home, or equipment such as beds or oxygen, the Patient Relations Office can help you arrange these.

Taking Medications At Home

If you are given prescriptions for medications to be taken at home, you will need to have them filled either at Makati Med’s pharmacy, or at a pharmacy of your choice.

Discharge Checklist:

Arrange ahead for someone to pick you up from the hospital. Remember that discharge time is before 11:00am on the day of discharge.
Review your doctor’s written instructions and be sure to ask any questions that you may have about medications, activity, and diet after discharge.
If your doctor has given you a prescription for medications to take at home be sure you know what the medications are and what they are for. Arrange to have someone take the prescriptions to the pharmacy of your choice and to get the medications.
Make sure you know when you are to return to see your doctor and how to make arrangements for any treatments you may need (e.g. rehabilitation therapy).
Remove any valuables you may have left in the hospital safe. Check to see that you have packed everything that you brought with you.

Feedback

Now you are ready to go home. We hope you had a pleasant and rehabilitative stay with us at the Makati Medical Center. We look forward to your complete recuperation.

Before you leave, please fill up our Feedback form. We would like to know how you rate us and how we can improve our services. Thank you.

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