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Patient Convenience

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From the moment you arrive at Makati Medical Center, you become part of our tradition of good medicine. Since our doors opened in 1969, our mission has been to provide our patients—you—with the highest quality health care and service.

Your Team of Physicians

As soon as you are admitted, we assign a team of highly qualified and experienced physicians to your health care. A lead doctor, called “Primary Attending Physician” is responsible and in charge of your overall care. He/she requests the tests you need for an accurate diagnosis of your illness or condition, prescribes the simultaneous management that other certified specialists will undertake, and orders your overall treatment.

The team may also include fellows and house staff residents. These medical interns may participate in the various aspects of your training—but always under the supervision of a senior physician. Rest assured that even residents are highly qualified, licensed physicians who are undertaking additional training in various medical specialties.

Nursing Services

Throughout your hospital stay, you will be cared for 24/7 by competent, dedicated and caring nurses. They plan and implement your daily care, coordinate the various aspects of your treatment with your doctors, and administer the medications you need. They also ensure that your needs are communicated clearly and promptly to your doctors. Know that Makati Med nurses are among the best caregivers worldwide.

To ensure that all nursing services are efficiently carried out 24/7, Makati Med relies on a cellular organizational structure made up of autonomous but interdependent nursing units. Each nursing unit is expected to carry out various administrative and clinical functions that are meant to meet your needs and exceed your expectations.

Each nursing unit has an adequate number of nurses, nursing aids and orderlies. It is headed by a Head Nurse. To ensure the smooth operation of this huge organization, the Department Manager also makes daily rounds—and may even pay you a visit during your stay. For concerns about our Nursing Services, you may speak with the Head Nurse.

Private Duty Nurses

Should you request for one, our Nursing Services Office may help arrange a private duty nurse. Your request is subject to the availability of nurses, and you will also be asked to fill out a request form, which indicates the rates. Please settle the costs of private duty nurses with the nurse herself. For more information, go to the Private Duty Nurse Association Office.

Medical Technologists and Therapists

A wide array of tests and procedures is vital to the timely and accurate detection and treatment of your illness. This responsibility falls on our medical technologists and therapists. These licensed professionals provide valuable service to the various diagnostic units within the hospital such as the Nuclear Medicine, Sleep Disorder, Pulmonary, Neuropsychiatry, Clinical Pathology, Cardiovascular Diagnostic laboratories and others.

Healthcare Professionals

Various other Makati Med health care professionals contribute to your wellbeing. Radiology technologists, medical physicists, physical therapists, occupational therapists—these are just some of the other professionals who coordinate and cooperate with your care team to make you feel, and get, better.

Dietitians

A team of registered clinical nutritionist-dieticians also works closely with your doctors and nurses to ensure that you are put under a food program that is appropriate for your nutritional needs and medical condition. This is particularly critical when the right food, or a restriction of certain foods, is an integral aspect of your treatment.

For dietary concerns and preferences, and inquiries about your dietary plan, please contact your nurse(s), and a member of our Dietary Unit will visit you.

Going Home

Preparing for Discharge

Your doctor will decide when you are ready to leave the hospital. Your doctor, nurse and other members of your care team will work with you to plan the care you will need when you are discharged. If you will be needing services such as nursing or therapy at home, or equipment such as beds or oxygen, the case manager or social worker may be involved in helping arrange this.

If financial constraints prevent you from going home, our staff will also help you with your applications to various charitable facilities.

Taking Medications At Home

If you are given prescriptions for medications to be taken at home, you will need to have them filled either at Makati Med’s pharmacy, or at a pharmacy of your choice.

Discharge Checklist:

Arrange ahead for someone to pick you up from the hospital. Remember that discharge time is before 11:00am on the day of discharge.
Review your doctor’s written instructions and be sure to ask any questions that you may have about medications, activity, and diet after discharge.
If your doctor has given you a prescription for medications to take at home be sure you know what the medications are and what they are for. Arrange to have someone take the prescriptions to the pharmacy of your choice and to get the medications.
Make sure you know when you are to return to see your doctor and how to make arrangements for any treatments you may need (e.g. rehabilitation therapy).
Remove any valuables you may have left in the hospital safe. Check to see that you have packed everything that you brought with you.

Feedback

Before you leave, please fill up our comment sheet. We would like to know how you rate us and how we can improve our services. We wish you a pleasant and comfortable stay. Thank You.

Now you are ready to go home. We hope you had a pleasant and rehabilitative stay with us at the Makati Medical Center. We look forward to your complete recuperation.

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