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The Patient Relations Office
Makati Medical Center has built a reputation for excellence in the practice of medicine. We know, however, that being a good hospital goes beyond having state-of-the-art equipment, brilliant doctors and competent staff. We know that good medicine also has to do with respect and compassion. This is why we exert every effort possible to make your stay as pleasant and as comfortable as possible.
A Team Approach
At the Makati Medical Center, we take a team approach to your health—and we invite you and your family to join us as active members of your care team.
Your Wellbeing: Our Commitment
The Patient Relations Office oversees the care efforts of our doctors, nurses, patient representatives, chaplains, interpreters, volunteers and other staff. All in all, this office exists to facilitate communication with your care team, and to ensure that your needs are addressed promptly and appropriately.
Rest assured that we are committed to providing you with exceptional services. We want you to know that nothing you ask for can be too difficult for us to handle—or too trivial for you to mention. We respect your needs, and pledge to respond as quickly as we can, and always with a smile.
Services:
- PhilHealth and Medicare Counseling
- Interpreters
- Complaints
- Patients Privacy
- Advance Directives
- Guest Representation
- Art, Music and Massage Therapies
- Geriatric Health Services
- International Patients
- Pastoral Care Service
- Makati Medical Center Health Library
- Concierge Services
- Faxing / Copying Services
- Gift Shop
- Newspapers
- Transportation
- Corporate Social Responsibility
Our Commitment to Your Safety
Makati Medical Center is committed to you and we encourage you to see yourself as our partner in your own treatment. Patients who are more involved with their care tend to do better, faster. Work together with our doctors, nurses and staff and you make your hospital stay as safe and as rewarding as possible.
If you have patient care or safety concerns at the Makati Medical Center, please contact the Patient Relations Office at +632 8888 999 LOCAL 231 or email us your feedback. Makati Medical Center is committed to resolving care and safety issues in a timely manner.
However, if your concerns are not resolved through the Patient Relations Office, you are invited to contact the Joint Commission Office of Quality Monitoring at 1-800-994-6610 or email complaint@jcaho.org.
The Patient Relations Office
Dr. Eric Nubla, MD Head
Dr. Rhea Lansangan, MD
Assistant
9th Floor, Main Building
Telephone: +632 8888 999 loc 231
Related Topics
- Patients' Rights
- Patients' Privacy
- Admission Procedures
- How to Pay
- Facilities for Patients
- Patient Convenience
- Visitor's Guide
- International Patients
- Your Security at MMC
- Corporate Social Responsibility Program
- Downloadable Documents
- FAQs
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