Back to Job Vacancies

CORPORATE

Contact Center Representative


Job Summary

The Contact Center Representative is the frontline contact of Makati Medical Center (MMC), responsible for handling all inbound calls and other patient-related servicing, which include responding to various queries, providing information and assistance, and handling complaints and feedback while maintaining a high level of service quality and medical knowledge to meet service level standards. He/she is expected to facilitate and document all received calls and transactions into centralized call center network/ database.

Qualifications

  • Candidate must be a graduate of any 4-year course
  • Required language(s): English
  • No work experience required.
  • Required Skill(s): Customer Service, Interpersonal, Organizational, Project Management, Oral and Written Communication skills
  • 1-2 years experience, specialized in Customer Service or equivalent is an advantage
  • Candidates must be willing to work in Makati and on a shifting schedule
Contact Us:
Phone: +63.2.8888.999 locals 3652
Location:  MMC Tower 3, 4th Flr. Keyland Center  (at the back of MMC Tower 1 along dela Rosa Street)
Email: Recruitment@makatimed.net.ph; annexirlangela.delapena@makatimed.net.ph
 


Fill up the form below to apply to this position