Privacy Policy

All health and health-related information contained in this Makati Medical Center Website is general in nature and should not be used as substitute for a visit with a health care professionalism not medical advice. Any health advice found here is intended to offer a general background for you to discuss your medical condition with your health care provider. Please consult your medical conditions, treatment and needs, and that of your family with a licensed physician or health care provider.

While Makati Medical Center exercises every effort to ensure that the materials in its main portal and Centers of Excellence sites this website are accurate and timely, this is not always possible. We encourage you to call us at +63 2 8888 999 to verify critical information. These are provided for the convenience of the sire user and should not be considered official. For complete information, we encourage you to contact the Makati Medical Center.

PLEASE BE AWARE that most information transmitted over the Internet is not secure and thus confidentiality cannot be guaranteed.

WEB LOG FILE DATA
When you visit our Websites, we learn much information about you. Of your information, we only store the following information about your visit: the IP address from which you access the Internet, the date and time, the Internet address of the Website from which you linked directly to our site, the name of the file or the words you searched, and the browser used to access our site. We use this information to measure the number of visitors to our site's various sections and to identify system performance or problem areas. We also use this information to help us improve the content of our site to make it more useful for you.

You can volunteer to give us personal information by Usually, you can visit the Makati Medical Center site or any Center of Excellence site without submitting any information about yourself. If you filling out the forms on the site, sending us email, responding to a survey, signing up for our newsletter and by other means. Request for Appointment form, send us e-mail, respond to a survey, join our Online Community or otherwise subscribe to one of our online newsletters, then naturally we will have your name, e-mail address and other information you gave us voluntarily. We will use them only for replying to your message or forwarding the requested material. We do will not share this information with any other partners, affiliates or persons and organizations outside our organization.

"COOKIES" AND HOW WE USE THEM
Cookies are packets of information that any website transfers to a user's computer for record-keeping purposes. These are used to keep track of users' preferences for content and alert them to new content areas. Most browsers allow you to turn off cookies if you do not want them tracking your preferences. However, many sites will not function well if you disable cookies.

The Makati Medical Center website, and its auxiliary sites, set and access cookies. However, cookies are used only to enhance the usability of our site. We do not store any personal information from these cookies.


DATA SECURITY
Makati Medical Center makes every reasonable effort to ensure that all of the transactions that occur on our website are secure.

ONLINE FORMS

Makati Medical Center provides intake forms on our website, which may request confidential health information. We will not share this information with any other partners, affiliates or persons and organizations outside our organization.

Rest assured that these online forms are located on our secure site.


SUBSCRIPTION TO NEWSLETTER OR PRESS RELEASE

If you subscribe to a newsletter, publication or press release published by Makati Medical Center and distributed via email, we will keep your email address in a private distribution list. Makati Medical Center is committed to send only messages to individuals who have opted to subscribe and who have provided their email address or your personal information. We do not use our email address list for any other purpose. We only add individuals at their request.

At any time, you may also opt out by using the unsubscribe link provided on our website and in the publication email. This will remove your information from the distribution list for that publication.


THIRD PARTY SERVICE PROVIDERS
Makati Medical Center engages reputable third-party vendors to help us manage our websites and allow us to provide better services to our patients and visitors. The hospital never shares with third parties any personally identifiable information you provide, except as required by law.

LINKS TO OTHER SITES

The Makati Medical Center site has links to other sites we think may be of interest to you. The purpose is to provide you with convenient access to other sites that might interest them. Linking to these sites does not imply our endorsement of the site's content or services

We are not responsible for the privacy practices of these other sites and we encourage you to be aware of that when you leave our site. Please read the privacy statements of sites linked to us.

E-MAIL COMMUNICATION
Makati Medical Center does not collect your email address unless you voluntarily submit it to us or choose to communicate with us via email. We do not sell or rent any email addresses. We try to respond to email messages requiring a response within five business days. If you email MMC, your message and email address will be forwarded to the appropriate department or center. PLEASE DO NOT email patient health information, as that information is confidential and should only be discussed with your physician.

HOW WE USE INFORMATION
Makati Medical Center uses the information you provide to fulfill your online request, facilitate customer service and inform you of our programs and events.
We do not rent or sell visitors' personal information to third parties, such as marketers.
We inform the companies that help the Makati Medical Center with donations made by credit card that they may not share or use personally identifiable information for any other purpose. 


We do not share any third-party or personally identifiable information you provide with gifts in honor or memory of a loved one. 
We do not share any personally identifiable information we may collect in surveys, although we may share aggregated survey results with analysts, as described above. The aggregate data cannot be used to identify individuals and participation in the survey is voluntary. 
It is possible that we could be forced to disclose personally identifiable user information in response to a search warrant, subpoena, or court order. Such event can happen to any organization keeping records in the Philippines. Disclosures may also be appropriate to protect our legal rights and the security or integrity of our Web site, or to avoid liability. 
WE URGE you not to provide any confidential information about your health to us via electronic communication. Discuss this information privately with your physician or health provider. If you do provide such health information electronically, you do so at your own risk.

CHILDREN'S PRIVACY

We are committed to protecting the privacy of children. The Makati Medical Center websites are intended for adults and young adults age 13 and over. It is not intended for or designed to attract persons under the age of 13. We do not permit registration by, nor do we collect personally identifiable information from, any person we actually know to be under the age of 13.

DELETION AND REMOVAL OF INFORMATION
Information that is not personally identifiable will not be deleted from our aggregate database. Being a responsible Web site publisher, we maintain backup files as a protection against natural disasters, equipment failures, or other disruptions. Backup files protect you and us because they lower the risk of losing valuable data. Removing a record from our main files does not remove that record from any backup systems. It may take up to six months before all information in a backup record is completely erased through the normal recycling of backup files. But for as long as backup records exist, they receive the same privacy and security protections as our other records.

QUESTIONS OR COMMENTS
Questions about our privacy policy may be directed to the Patient Relations Office