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Patient Relations Manager


JOB SUMMARY

The Department Manager, Patient Relations manages the day-to-day operations of the department that oversees the hospital’s complaints management process and patient experience program. He/she represents the hospital in specific matters pertaining to patient/customer care and reports directly to the division head.

Duties and resposnibilities of the manager includes but not limited to the following:

  • Complaints Management
  • Patient Experience
  • Human Resources Management
He/She should possess the follwing skills:
  • Leadership, planning and organizing skills
  • Decision Making and Problem Solving sills
  • Customer Service and Interpersonal skills
  • Oral and Written Communication skills
  • Computer skills

QUALIFICATIONS

Minimum Educational Attainment: Licensed Physician
Work Experience: At least ten (10) years of clinical experience, inclusive of at least six (6) years of healthcare administration and management experience
 
Contact Us:
Email:  jertrude.oliveros@makatimed.net.ph; 
Phone: +63.2.88888.999 loc. 3638
Location:  MMC Tower 3, 4th Flr. Keyland Center (at the back of MMC Tower 1 along dela Rosa Street)
 


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